Guarantee Policy

We stand behind every HYPEHIVE order. Because each piece is made just for you, our guarantee focuses on making sure it arrives as it should.

What our guarantee covers

• Misprinted items
• Damaged items
• Defective items
• Packages lost in transit

How it works

• Email us at contacthypehive@gmail.com with your order number, photos or a short video, and a brief description of the issue. Please do this within 7 days of delivery (or within 7 days after the estimated delivery date for a lost package).
• We review your case, usually within 7 business days.
• If it is covered, we will resolve it, usually with a refund to your original payment method.

What is not covered

Our guarantee does not cover normal wear, stains, damage from misuse, alterations made after delivery, a change of mind, or orders that could not be delivered because of incorrect shipping details. See the Return Policy below for the full list.

Delayed orders

If you have not received any shipping or tracking information 8 business days after placing your order, email us and we will look into it right away.

Caring for your pieces

To keep your prints looking their best, wash inside-out in cold water and air dry when possible.

Return Policy

Because every item is made to order for you, our returns work a little differently from a regular store. Here is how it works.

How to request a return or refund

Email us at contacthypehive@gmail.com and include your order number, photos or a short video of the issue (if there is one), and a brief description of the problem. You can contact us within 180 days of delivery. For misprinted, damaged or defective items, please reach out within 7 days of delivery. If a package is lost, contact us within 7 days after its estimated delivery date. We aim to review requests within 7 business days.

Please do not send anything back before we approve your request. Once it is approved, we will send you the correct return address and instructions. Returns sent without approval may not be accepted.

Condition of returned items

Unless the item arrived defective or was made incorrectly, it must be unused, unworn, unwashed and in its original condition. We cannot accept items that are worn, stained, damaged through misuse, or altered after delivery.

Return shipping

For approved returns, you are responsible for the cost of return shipping.

Refunds

Approved refunds go back to the payment method you used, in the currency of your original purchase. How long it takes to appear depends on your payment provider.

Not eligible for return or refund

Unless there is a manufacturing defect or a mistake on our side, we cannot accept returns or refunds for:

• Tights, underwear, pajamas, swimsuits, socks and masks (for hygiene reasons)
• Sample items
• Items that were deliberately damaged
• Requests made more than 180 days after delivery
• Items made exactly as ordered and designed that you later decide you do not want
• Orders delayed or undeliverable because of incorrect details, such as the wrong shipping address or phone number
• Changes to a design or order that you asked for after placing it

Tip: check the size chart on the product page before you order.

Cancelling an order

An order can only be cancelled and fully refunded while it is still in review, before production starts. If you need to cancel, email us as soon as possible. Once production has begun, a full refund may no longer be possible.

Need help?

Email contacthypehive@gmail.com. We typically respond within 24 to 48 hours.